Return Policy

Bazzaar.com and Bazzaar App by Moonline Travel and Trade Ltd 

RETURN OF GOODS

For Return/Refund follow the below-mentioned procedure/steps:

• From the Bazzaar.com or the App, click on the “Check your Bazzaar Pay orders.”
• Find your order and click “Details.”
• Under “Choose a problem type”, select “Request Return/Refund” and then follow any further information that might be required.

If for any reason you wish to return a product (s) after purchase through Bazzaar.com, please claim the problem and return it/them as soon as possible within a maximum of 48 (forty-eight) hours of delivery and we will be happy to replace it/them or refund all or part of the purchase amount for the claimed products based on the Terms and Conditions of Bazzaar.com and at our own discretion. Please note that, in the case of perishable goods such as food, drinks, goods intended for current household consumption and other fresh products, the claim the problem and return must either be immediately upon delivery of the order or no later than 24 (twenty-four) hours from the time of delivery. 

For hygiene purposes, we can only accept returns of underwear or lingerie where the item (s) is deemed faulty or in error, the wrong item has been sent to the customer, otherwise for reasons of hygiene and safety, medicines, personal grooming products, jewellery worn in a piercing, cosmetics or items of intimate clothing cannot be refunded for hygiene, health and safety reasons.

Products for return by the customer should be unused, in the same condition and quality as they were delivered; otherwise, the return will not be accepted by Moonline/Bazzaar.com. In addition, if the goods are not returned at the time requested by Bazzaar.com and within the period mentioned above, then Moonline/Bazzaar.com is entitled to not to accept the return and therefore to refuse the replacement or not refund all or a part of the value of the specific purchased item.  

Also, a prerequisite for acceptance of the return by Moonline/Bazzaar.com, in any case, is the returnable items/goods to be intact and have the complete packaging and not damaged including all original packaging and any other accompanying such as the box, Styrofoam, nylon, batteries, labels, warranty form, instructions for use, gift, voucher, etc described “As Sold” which means that we must be able to re-sell it/them at the full sales price.

RETURN COST

The customer will bear the return related costs if the customer is at fault, however if the fault was caused by the negligence of bazzaar.com then they will cover the cost of the return or delivery of the replacement.  

DELIVERY OF GOODS

In the case of delivery of an item by Bazzaar.com employee/delivery person (s) and the product does not match the description given for the item or the item on delivery has been damaged due to improper packaging and/or improper handling & transportation by Bazzaar.com delivery person (s) and the item (s) is found defective, return of those defective items/goods will be the responsibility of Bazzaar.com. In such cases, the customer has the right either not to accept receipt of those goods upon delivery or to request its/their return after the goods are checked by the customer and contacted Bazzaar.com, the goods must be checked as soon as it/they are delivered.   

REFUND TO CUSTOMER

When Moonline/Bazzaar.com receives a returned good (s) from the customer, after checking the goods and accepting the return, then any related refund to the customer will be made by crediting the card/account with which the customer made the specific purchase or in cash in case the customer paid the order in cash upon delivery.  All refunds are subject to the terms and conditions of the payment provider.

If the products are returned damaged or incomplete, then Moonline/Bazzaar.com does not have any obligation to accept the returned goods. In addition, Moonline/Bazzaar.com is not obliged to return all or part of the value of the specific returned goods.